# Crasheye Privacy Policy

Date of publication of this edition: November 29, 2021

This "Privacy Policy" applies to "Chengdu Xishanju Shiyou Technology Co Ltd."and its affiliated companies (hereinafter referred to as"I) Crasheye SDK product (“the product”) operated by us”). This Privacy Policy refers to Crasheye SDK products/services include: Crasheye SDK for Android, Crasheye SDK for iOS, and other Other versions of Crasheye SDK.

You are welcome to use the services provided by this product. This "Privacy Policy" will strive to provide you with an easy-to-understand, concise text It mainly explains to third-party APP developers and their end users that this product collects, uses, manages and protects your personal information. policies and practices, and the ways we provide you with accessing, updating, deleting and protecting such information. Book The "Privacy Policy" applies to the services provided by this product to you, and the specific service content you obtain may vary depending on the product you use. Varies depending on product version. Before registering, accessing, and using this product, third-party developers and end users must Read this statement carefully. At the same time, third-party developers are requested to provide this statement to third-party end users so that final users The user understands the content of this statement and obtains the user's consent. If APP developers or end users disagree with this statement, they should immediately stop accessing and using this product.

The main content of this "Privacy Policy" is summarized as follows:

  1. Collection of personal information
  2. Authorization and consent of App end users
  3. Sharing, transfer and public disclosure of personal information
  4. Use of cookies and similar technologies
  5. Protection of Personal Information
  6. Your rights to personal information
  7. Special protection for personal information of minors (including children)
  8. Application and modification of this "Privacy Policy"
  9. Application of Law and Dispute Resolution
  10. Contact us
  11. Description of keywords

# 1. Collection of personal information

1.1 Information provided by you or collected by us
When you register this product account or use various business functions provided by this product, this product will collect the relevant personal information provided by you. Personal information is used to provide you with services, improve our service quality, and protect your account under the current technical level. User safety and compliance with national laws, regulations and regulatory requirements:
(1) User registration
APP developers first need to register a product account to become a user of this product. When registering, APP developers need Provide us with at least the email address you used to register your account.
(2) Realize the functions necessary for our product services
In order to realize the business functions of Crasheye SDK, we need to collect relevant personal information from App developers and/or end users, Mainly include: device manufacturer and model, device disk space and network status, device software version information and operating system, Product crash information, IDFV, log information.

1.2 Information about APP developers and/or end-users we obtain from third parties
We may obtain APP developer and/or terminal information indirectly from third parties authorized by the APP developer (our partners). Personal information of end users, the personal information obtained is the minimum amount necessary to realize the necessary functions of this product and/or service.

1.3 Information that does not require prior authorization and consent from App developers and/or end users
(1) Directly related to national security, national defense security and other national interests; related to public security, public health, public knowledge, etc.Directly related to major public interests;
(2) Directly related to criminal investigation, prosecution, trial and judgment execution;
(3) In order to protect your or other personal life, property, reputation and other major legitimate rights and interests, but it is difficult to obtain the consent of the person;
(4) The collected personal information is disclosed to the public by yourself;
(5) Personal information is collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
(6) Necessary to provide you with product services or perform contracts according to your requirements;
(7) Necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing of products or services failure;
(8) Necessary for legal news reporting;
(9) When it is necessary to carry out statistical or academic research in the public interest, and it provides the results of academic research or description to the outside world,De-identify the personal information contained in the results;
(10) Related to the fulfillment of the obligations stipulated by laws and regulations by the personal information controller;
(11) Other circumstances stipulated by laws and regulations.
Special note: If the information we collect cannot identify third-party developers and/or end users alone or in combination with other information Personal identity, which does not belong to personal information in the legal sense.

1.4 Supplementary information collected due to service updates
Limited by the nature of our services, please know and understand that our services will be continuously updated and improved, and various business functions Additions and changes may also occur. If we need to collect a specific piece of your information due to service updates and improvements, we will We will revise this policy, separately obtain your authorization, page prompts, and publish announcements according to the actual situation. One or more of them will be separately explained to you for your consent.

1.5 Rules for the use of personal information
(1) We will only implement the functions of this product and/or service in accordance with this policy and/or the contract with the App developer, Processing of personal information collected. If we need to use the collected personal information for other purposes, we will App developers will be notified in this way, and the app developers will use it after obtaining the consent of end users.

(2) After the products and/or services we provide to App developers cease to operate, or App developers and/or end users After withdrawing the authorization of personal information, or after the app developer and/or end user cancels the account, we will Destroy or anonymize all personal information received from App developers and/or end users within a specified period of time, unless otherwise required by law There are regulations.

App developers integrate this product into their apps, in order to provide this product and/or service to end users, we will collect,Store and process personal information from App developers and/or end users.
App developers please understand and agree:
2.1 App developers have complied and will continue to comply with applicable laws, regulations and regulatory requirements for collecting, using and processing App Personal information of end users, including but not limited to formulating and publishing relevant personal information protection statements or privacy policies;

2.2 App developers have informed App end users and have obtained sufficient, necessary and clear authorization from end users, and at the same time Consent and permission (including obtaining the authorization and consent of the child's guardian to provide the personal information of the end user is a child), providing For the purpose of this product and/or service and corresponding to the App function, we will collect and share and how to use it (including allowing allow us to collect and process in accordance with the provisions of this statement) the personal information of App end users;

2.3 Unless otherwise stipulated by applicable laws, the App developer has notified the end user and obtained sufficient and necessary authorization from the end user. rights, consent and permission, allowing us to process the personal information we have collected, and in compliance with relevant laws and regulations Under the premise, the information collected and processed can be used for the purposes listed in this policy;

2.4 App developers have provided end users with an easy-to-operate user rights implementation mechanism, and explained that end users can How and when to exercise the right to choose, how to access, correct their personal information, and exercise the right to delete, change their authorization Agreed scope and other operations.

# 3. Sharing, transfer and public disclosure of personal information

3.1 We will share necessary personal information with our affiliates, subject to the purposes mentioned in this Privacy Policy.

3.2 We may share necessary personal information of App developers and/or end users with partners and third parties to Guarantee the smooth completion of services provided to App developers and/or end users. Our partners do not have the right to share the personal information for any other purpose.

3.3 Transfer and public disclosure of personal information
    Except for the circumstances specified in Article 3.4 of this Privacy Policy, we will not transfer your personal information to any company, organization or individual or publicly disclose it.
When it comes to mergers, acquisitions, asset transfers or similar transactions, if personal information transfer is involved, we will require new companies and organizations that hold your personal information to continue to be bound by this "Privacy Policy", otherwise , we will require the company or organization to seek your authorization again.

3.4 Exceptions
According to relevant laws and regulations and national standards, we may share, transfer and publicly disclose personal information in the following situations No need to ask for your prior authorization:
(1) Directly related to national security and national defense security;
(2) Directly related to public security, public health, and major public interests;
(3) Directly related to criminal investigation, prosecution, trial and judgment execution;
(4) In order to protect the major legitimate rights and interests of the personal information subject or other individuals such as life and property, but it is difficult to obtain the consent of the person I mean;
(5) You disclose your personal information to the public by yourself, or obtain your explicit consent or authorization in advance;
(6) Personal information is collected from legally disclosed information, such as legal news reports, government information disclosure and other channels.
(7) It complies with the relevant agreement signed with you (including the user agreement signed online) or other legal documents.
(8) According to laws and regulations or mandatory administrative or judicial requirements.

# 4. Use of cookies and similar technologies

In order to ensure the normal operation of the product, we will store a small data file called Cookie on your computer or mobile device. Cookies usually contain identifiers, site names and some numbers and characters. Cookies help us recognize the account, count the number of users, analyze the page design, and also save you the steps of entering repetitive information. Our policy on cookies and The use of similar technologies is mainly used to improve service/product quality and optimize user experience, and will not exceed this "Privacy Policy" The stated purpose

# 5. Storage and protection of personal information

5.1 Storage
This product will retain your personal information for the period necessary for the purposes described in this "Privacy Policy" and within the time limit required by laws and regulations. information. To facilitate your understanding, we will explain to you some of the main data storage time limits stipulated by current laws and regulations As follows:
(1)User log information: the retention period is 60 days。
(2)Backup of technical measures for Internet security protection: the retention period is at least 60 days.
If our products are terminated, we will make an announcement in advance. After the expiration date, we Your personal information will be deleted or anonymized, but national laws, regulations, regulatory documents or government Unless otherwise required by's policies, orders, etc. or to fulfill our compliance obligations, your personal information will be retained.

The personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.

5.2 Safety precautions
This product will use all reasonable efforts to protect your personal information under the current technical level. To prevent your Personal information is illegally accessed, copied, modified, transmitted, lost, destroyed, manage or use. We use multi-faceted security protection measures (including technical protection means, management system measures, etc.) to Ensure that your personal information is processed with a reasonable level of security.
This product will use encryption technology (such as SSL), firewall, restrict unauthorized access, de-identify or anonymize and other technical means to protect your personal information. We will also continue to strengthen the construction of software security capabilities, such as completing local Component information encryption work to consolidate secure transmission; understand the application information installed on your device and the running process information,To prevent viruses, Trojan horses and other malicious programs.
But please understand that due to technical limitations and possible malicious means, in the Internet industry, even if we do our best Security measures cannot be strengthened, and it is impossible to guarantee 100% security of information all the time. You need to understand that when you access our service The systems and communication networks used by the company may have problems due to factors beyond our control.
We will continue to improve the relevant management system, and simultaneously establish relevant processes and organizations to further protect your personal information Protect your personal information from unauthorized access, use or disclosure by unauthorized persons. We strictly restrict access to information The scope of personnel, and signed a confidentiality agreement with the above-mentioned personnel. Those who violate the confidentiality obligation will be treated in accordance with the management system. punishment.

We will take all reasonable and practicable measures to ensure that no irrelevant personal information is collected. We will only Retain your personal information for the period required for the stated purposes, unless a longer retention period is required or permitted by law.

5.3 Security event handling
In the event of personal information leakage, damage, loss and other security incidents, we will activate emergency plans to prevent the expansion of security incidents After a security incident occurs, we will promptly notify App developers and/or end users of the security incident in the form of push notifications, emails, etc. The basic situation of the whole incident, the disposal measures and remedial measures we are about to take or have taken, and our response to App developers suggestions for coping.

# 6. How App developers and/or end users manage their personal information

We attach great importance to the management of personal information by App developers and/or end users, and do our best to provide access to personal information. relevant rights to inquire, access, modify, delete, complain and report, and set privacy functions, so that App developers and/or End users have the ability to protect their own privacy and information security.
6.1 For App Developers
The scope and method of accessing, modifying and deleting personal information by App developers will depend on the developer platform used by App developers. You can also contact us in the manner described in Article 10 of this Privacy Policy.

6.2 Targeting App End Users
Since App end users are not our direct customers, we recommend:
(1) When a certain function in the App used by the end user is provided by this product and/or service, the end user can use the In the process of our service, accessing, modifying and deleting the registration information and other personal information provided to App developers, and You can contact us in the manner described in Article 10 of this Privacy Policy;
(2) When end users directly claim the rights of personal information subjects to us, they should provide necessary supporting documents, and we will also Authenticate end users. We will verify the identity of the end user with the App developer to protect the end user's App account. If the number is safe, we will respond to the relevant requests of end users;
(3) When the end user directly claims the rights of the subject of personal information to us, according to the privacy policy of the app developer or the personal Information Protection Statement, we may also send requests related to the personal information of end users directly to the App developer,Ask it to deal with it and/or seek help.
(4) For personal information processing activities based on the consent of the end user, the end user has the right to withdraw the consent. due to this There is no direct interactive dialogue interface between the product and end users, end users are requested to directly claim the right to withdraw consent from the app developer profit.

6.3 Respond to reasonable requests from App developers and/or end users

We will respond to the above-mentioned reasonable requests of App developers and/or end users, such as unnecessary repetition, excessive technical means (for example, requiring the development of new systems or fundamentally changing existing practices), presenting risks to the legitimate rights and interests of others, or Unrealistic requests may be declined.

We will not be able to respond to requests from App developers and/or end users in the following circumstances:
(1)Related to our fulfillment of obligations under laws and regulations;
(2)Directly related to national security and national defense security;
(3)Directly related to public security, public health and major public interests;
(4)Directly related to criminal investigation, prosecution, trial and execution of judgments;
(5)We have sufficient evidence that App developers and/or end users have subjective malice or abuse of rights;
(6)In order to protect the major legal rights and interests of App developers and/or end users or other individuals' lives and properties, but it is very important to Difficult to obtain the consent of the person;
(7)Responding to requests from App developers and/or end users would result in legal rights of App developers or other individuals, organizations interests are seriously damaged;
(8)involving trade secrets.
If App developers and/or end users have doubts about the realization of the above rights, they can follow the methods described in Article 9 of this Statement contact us.

# 7. Special protection for personal information of minors (including children)

App developers are requested to ensure that they are 18 years old or above. App developers please understand and know that if the App is for For child users, App developers must ensure that the guardians of App end users (children) have read and agreed App's privacy policy and APP's children's privacy policy, and provide children's personal information to us with their consent, in order to Implement the relevant functions described in the App's privacy policy.

If the App developer's App is designed and developed for children and for children users, please make sure that the App terminal is used The guardian of the household (children) has read and agreed to the App's privacy policy/personal information protection statement and the APP's children's Privacy Policy, and authorize and agree to provide children's personal information to us to realize the relevant functions of the App.

If we collect children's personal information without their knowledge, we will promptly delete it, unless legally require us to retain such data. If the App Developer and/or End User believes that we have mistakenly or accidentally collected If you have any information, please contact us in time as described in our privacy policy. If we find that the App developer has not obtained If the child's guardian agrees to provide us with the child's personal information, we will delete the child's personal information as soon as possible.

# 8. Application and modification of this "Privacy Policy"

8.1 Application of this "Privacy Policy"
If the content of this "Privacy Policy" is the same as the "User Agreement" signed with us, "Terms of Service" or the relevant specific service If the contents of the Privacy Policy or other similar documents are inconsistent, the contents of this Privacy Policy shall prevail.
If you use third-party products and services through this product, the relevant information you provide to such third parties will also apply to this and other third-party privacy policies.

8.2 Amendments to this "Privacy Policy"
The content of this "Privacy Policy" may change due to changes in our business functions, changes in the purpose of using personal information, changes in personal information If there is a change in the contact information of the person in charge of protection, etc., without your explicit consent, we will not reduce your rights to private policy. Once the content of the "Privacy Policy" changes, we will update the main exposure page of this product Publish the revised "Privacy Policy" on the face or on this page, or through the method you reserved, or through appropriate means such as pop-up windows Notify you in a timely manner; the aforementioned announcement and notification will be deemed that we have notified you of the modification.
If you do not agree to the modifications we have made to the relevant terms of this "Privacy Policy", you have the right to stop using this product。

# 9. Application of Law and Dispute Resolution

This Privacy Policy is governed by the laws of the People's Republic of China without regard to any conflict of laws. Any dispute between you and us should be submitted to the operator of this product Local people's court litigation settlement.

# 10. Contact us

Our registered address is at Floor 12, Tower B, Jiachen International, No. 663 Wanxiang South Road, Sichuan (Chengdu) Pilot Free Trade Zone, such as Do you have any comments or suggestions on this "Privacy Policy", or any comments on your personal information access, modification, etc. Suggestions or complaints can be contacted by the following means (generally, we will reply within 15 working days): Contact information of our personal information protection officer: Tel 028-85309911.
In order to protect your personal information and your rights and interests, for matters that may affect your personal information or other rights and interests, We may ask you to verify your identity.

# 11. keyword description

11.1 Affiliated companies
means a company or other legal entity controlled by, or under the control of, a party, or jointly controlled by a third party, Control refers to the state where one party controls the other party through control methods such as holding, majority voting rights, and agreements, or the people's court determines that other ways.

Last Updated: 9/13/2023, 2:06:01 PM